Details
Position: Customer Service Agent
Accommodation: Accommodation provided
Minimum availability: 1 year
Language information: German (Native) and English (B2)
Start as a Customer Service Agent for Netflix in Portugal. Can you imagine exploring the streets of Lisbon and soaking up the sun? And are you a fan of the latest Netflix hits? Then this job is exactly what you’re looking for!
As a Customer Advisor at Netflix, you’ll be supporting users via chat, email, and phone. Imagine this: friends want to kick off a cosy movie night, but a technical error gets in the way. A customer can’t log in, someone wants to change their subscription, or parents need help setting up parental controls. And now and then, there’s the question: “Where’s the new season of…?” You don’t need any prior experience or specific knowledge – before your first day, you’ll receive paid training. 🎬
Portuguese culture is known for its warm hospitality and vibrant music scene. All over Lisbon, you’ll find traditional “Fado” bars where you can hear the sounds of traditional Portuguese music. Just picture this: after a day at work, you step out of the office and into city life, where you enjoy a delicious meal at a cosy restaurant – and maybe even stumble into a spontaneous Fado night. On weekends, you can explore the sunny beaches of Cascais or walk through the historic alleyways of Alfama. Lisbon is calling! Your employer will cover your flight and your accommodation, so you can settle in without any stress!
Relocation package (accommodation and flight included)
Health insurance included
Paid training at the start of employment
Free Portuguese language course, surf and cooking classes, and other activities
Locally competitive salary of €1,400 gross per month.
German-speaking inbound customer support for existing and new Netflix customers via phone and email
Assisting customers with questions about the Netflix app, payments, streaming, and selecting movies and series
Handling complaints and issues and providing proactive support
Fluent in German and good English skills (B2 level)
You are friendly, communicative and reliable
You are solution-oriented and enjoy working in a team
A school diploma and a clean criminal background
Apply with just a few clicks and start your Portuguese adventure with Netflix! 🍿
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