RemoteTalents is proud to partner with Worldwiders Recruitment, an international recruitment agency operating across more than 40 countries and serving over 400 active clients worldwide. Through this partnership, we contribute to the recruitment and placement of talented professionals across the globe.
Job overview
Country: Greece
Work type: Remote
Salary: €14 630 – 15 400 / year
Bonus: Between 10%-20% of monthly Salary
Job description
Would you like to build an international career while enjoying life in the Mediterranean? Our client is looking for motivated French speakers to join their growing support teams in Greece.
In this role, you will support users of a well-known international service. You will receive full training and a generous relocation package to kickstart your new adventure abroad.
About the company
Our client is a global leader in customer experience management and contact center services, delivering high-quality customer care and technical support in more than 35 languages. With diverse international teams across multiple countries, they support leading global brands in a dynamic, inclusive, and professional work environment.
What will you do?
- Support French-speaking customers via phone and/or chat
- Handle customer support and technical support inquiries depending on team assignment
- Assist with account management, billing questions, and service-related issues
- Provide basic technical troubleshooting for applications, software functionality, and connectivity
- Guide users through websites and applications and explain available features
- Deliver accurate, real-time solutions while ensuring high customer satisfaction
- Communicate clearly, professionally, and empathetically with customers
Candidate profile
- Fluent in French and English, both written and spoken
- Previous experience in customer support, technical support, or service-related roles is an advantage
- Strong communication skills and a customer-oriented mindset
- Motivated, reliable, and eager to learn
- Willing to relocate to Greece and adapt to a new culture
- Comfortable working in a fast-paced, international environment
Employer offers
- Possibility to join either an on-site project in Athens, or to work remotely from anywhere in Greece. During the process we will do our best to match your preference!
- Relocation support: Paid flight, Pick-up from Airport, Four weeks of hotel accommodation and help to find permanent housing!
- Paid training in customer support and technical support
- Career development opportunities (e.g. trainer, quality analyst, or team leader)
- Extra compensation for overtime, night shifts(25%), and Sundays(75%)
- Performance-based bonuses
- Private medical insurance
- Free Greek language courses and ongoing relocation support
Hiring Process
- Step 1: Complete online language- and skill assessment
- Step 2: Online Video Interview
- Step 3: Additional project assessment
Training Start Dates are flexible and the total hiring process takes between 3 – 5 working days
Disclaimer
In accordance with Greek Labor Law, in order to work in Greece, the following three documents are required when hired:
- Valid EU passport or identity, valid for a minimum of six months
- Birth Certificate
- Tax Identification Number from current country of residence
About Athens
Athens offers a unique mix of ancient history and modern city life. With a sunny climate, vibrant social scene, rich cultural heritage, and close proximity to the sea, the city is ideal for anyone looking to experience the Mediterranean lifestyle while working abroad.
Hard requirements
- French C1 or C2
- English minimum B2
Ideal profile
- Valid European Passport or Identity
- Previous experience in a BPO company is an advantage but not required
- Previous experience in Customer Support, Sales, or Technical Support is an advantage but not required
Recruitment process
Hiring Process
- Step 1: We will attempt to contact the candidate through: 1. WhatsApp / 2. E-mail / 3. Phone call to have a brief chat before proceeding to send the test. The candidate does not need to prepare anything for this call!
- Step 2: Complete online language- and skill assessment
This test takes about 45 minutes to complete and assesses their Native Language Proficiency (C1+), English Proficiency (B2+) and Computer Literacy.
- Step 3: Online Video Interview
This Video Interview takes about 45 minutes and is done by the Worldwiders Team. During the call we will matchmake the candidate to a suitable project & start date.
- Step 4: Additional project assessment
Some projects require and additional test or team interview! However this is not always the case. Your candidate will be informed during the Online Video Interview in case extra steps need to be done.
When all steps are successfully completed, the candidate will receive an online job offer. During the onboarding process the Worldwiders Team remains involved in case of any questions and/or escalations.
Candidate Data & Recruitment Consent
Before submitting your application, please be aware that the personal information and data you provide will be securely stored and used for recruitment purposes. This may include reviewing your application, assessing your qualifications, contacting you regarding this or other relevant job opportunities, and managing the recruitment process.
By submitting your application, you confirm that you have read and understood this notice and consent to your data being stored and processed for these recruitment purposes.
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