Dutch-speaking Customer Advisor Remote in Portugal

RemoteTalents is proud to partner with Worldwiders Recruitment, an international recruitment agency operating across more than 40 countries and serving over 400 active clients worldwide. Through this partnership, we contribute to the recruitment and placement of talented professionals across the globe. 

Country: Portugal

Work type: Remote

Salary: Up to €1 434 / month

Job description

Dutch-Speaking Customer Support Specialist for E-commerce Project – Remote Portugal

Do you want to work in customer support for a leading e-commerce platform while living in Portugal? Our client is looking for Dutch-speaking professionals to join a remote customer service team supporting one of the largest online marketplaces in the Netherlands.

Join an international team delivering high-quality support via phone and email, assisting customers with their online shopping experience. Enjoy flexible remote work within Portugal while building your career in a fast-growing e-commerce environment.

About the company
Our client is a global leader in customer experience management and contact center services, delivering exceptional customer care in over 35 languages. With a diverse team across multiple countries, they provide first-line support and technical assistance for leading international brands in a dynamic and inclusive work environment.

What will you do?

• Provide customer support via phone and email
• Assist customers with orders, deliveries, payments, and returns
• Troubleshoot issues related to online purchases
• Act as a point of contact for external sellers
• Provide information about digital products
• Escalate and reroute complex issues to relevant departments
• Ensure a friendly and professional customer experience

Candidate profile

• Fluent in Dutch and English (C1 level)
• Strong communication and problem-solving skills
• Customer-oriented mindset
• Ability to work independently in a remote environment
• Comfortable handling multiple tasks and responsibilities
• Team player with a proactive attitude

Employer offers

• Salary of €1,434.82 gross/month (without accommodation)
• Salary of €1,313.32 gross/month (with accommodation option)
• Remote work within Portugal
• Full-time contract (40 hours per week)
• Rotational shifts from Monday to Sunday, 07:00–23:00
• International and multicultural work environment
• Career development opportunities
• Full training provided

Hard requirements

• Fluent in Dutch and English (C1 level)
• Strong communication and problem-solving skills
• Customer-oriented mindset
• Ability to work independently in a remote environment
• Comfortable handling multiple tasks and responsibilities
• Team player with a proactive attitude

Ideal profile

The ideal candidate is a proactive, customer-oriented professional with C1 Dutch and C1 English, and strong problem-solving skills. You must be an independent multitasker, ready to work remotely within Portugal, and eager to assist customers with their e-commerce orders and inquiries in a fast-paced, international environment.

Recruitment process

1. Phone screening by TP recruiter to check basic conditions and to find a suitable project or start date. 
2. Second interview with team lead or recruiter assigned on specific project.
3. Job offer and relocation arrangements

Candidate Data & Recruitment Consent

Before submitting your application, please be aware that the personal information and data you provide will be securely stored and used for recruitment purposes. This may include reviewing your application, assessing your qualifications, contacting you regarding this or other relevant job opportunities, and managing the recruitment process.

By submitting your application, you confirm that you have read and understood this notice and consent to your data being stored and processed for these recruitment purposes.

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