Icelandic-speaking Customer Service Representative

Icelandic-speaking Customer Service Representative – Travel Industry in Barcelona

RemoteTalents is proud to partner with Worldwiders Recruitment, an international recruitment agency operating across more than 40 countries and serving over 400 active clients worldwide. Through this partnership, we contribute to the recruitment and placement of talented professionals across the globe.

Job overview

Country: Spain

City: Barcelona

Work type: Office

Start date: 5 October 2026

Job description

Are you an empathic person with a passion for helping others? Our client is looking for an Icelandic-speaking Customer Support Advisor to join their team in Spain!

Join a multicultural support team representing a prestigious travel company. You’ll be the connection between global travellers and accommodation providers, ensuring top-tier service and support. Enjoy engaging team activities, training, and personal development in a vibrant and international environment.

About the company
Our client is a global leader in customer experience management and contact center services, delivering exceptional customer care in over 35 languages. With a diverse team across multiple countries, they provide first-line support and technical assistance for leading international brands in a dynamic and inclusive work environment.

What will you do?

• Support international travellers by clarifying service and payment inquiries
• Communicate with customers and accommodation suppliers via email and phone
• Ensure high-quality customer service by identifying and understanding customer needs
• Mediate between parties and resolve issues with professionalism
• Follow set procedures and accurately log all interactions
• Work in a team-oriented environment to ensure service excellence

Employer offers

• 38.5h/week (Monday to Sunday), shift 09:00 – 20:00h
• 22,249 € annual gross salary 
• Temporary contract that goes to a permanent one after 3 months 
• Relocation support is offered
• Initial 3-week training with continued coaching
• “Feel Good” program: Spanish lessons, team activities, quizzes
• Private health insurance (upon permanent contract)
• Flexible remuneration options after probation
• 27 vacation days a year (well above average) 
• Free coffee daily and fruit once a week
• A dynamic, multicultural, and international work environment
• Career development in a leading support department

Candidate profile

• Icelandic C2 level and advanced English proficiency
• Excellent written and verbal communication skills
• Strong PC skills (Office 365, CRM, internal platforms)
• Problem-solving mindset and solution-driven approach
• Motivated, goal-oriented, and customer-focused
• Adaptable to changing priorities and business processes
• Affinity with accommodation platforms
• Previous customer service experience is valued

Candidate Data & Recruitment Consent

Before submitting your application, please be aware that the personal information and data you provide will be securely stored and used for recruitment purposes. This may include reviewing your application, assessing your qualifications, contacting you regarding this or other relevant job opportunities, and managing the recruitment process.

By submitting your application, you confirm that you have read and understood this notice and consent to your data being stored and processed for these recruitment purposes.

Follow us on X (ex Twitter) ; LinkedIn ; Instagram.