French-speaking Customer Support or Content Moderation (Bulgaria)

French-speaking Customer Support or Content Moderation in Sofia, Bulgaria

RemoteTalents is proud to partner with Worldwiders Recruitment, an international recruitment agency operating across more than 40 countries and serving over 400 active clients worldwide. Through this partnership, we contribute to the recruitment and placement of talented professionals across the globe. 

Full-time, on site

Bulgaria, Sofia

Salary: €1 435 – 1 485 / month

Commission: Performance Bonus

Bonus: 1500€ Welcome Bonus

Job description

Would you like to start an international career in Bulgaria? We are looking for motivated and service-oriented French-speaking candidates to join our client’s growing teams in Sofia across Customer Service, Technical Support, and Content Moderation roles.

Join an international work environment where you can develop your communication and problem-solving skills while supporting global customers and digital platforms. Receive full training, career development opportunities, and a relocation package to help you settle comfortably in Sofia.

About the company
Our client is a global leader in digital customer experience and business process outsourcing, supporting international brands through customer care, technical support, AI operations, and trust & safety solutions. With a strong international presence and multicultural environment, they provide employees with extensive training, career growth opportunities, and modern workplace facilities.

What will you do?

• Provide professional customer support via phone, email, and chat
• Assist customers with product-related questions and account inquiries
• Troubleshoot technical issues and guide users through solutions
• Escalate complex cases to relevant internal departments
• Review and moderate online content according to company policies
• Ensure that platform content complies with community and safety standards
• Handle sensitive content with professionalism and accuracy
• Maintain high-quality service standards and customer satisfaction
• Collaborate with international teams in a fast-paced environment
• Document interactions and follow internal processes accurately

Candidate profile

• Fluent in French and English
• Strong communication and interpersonal skills
• Good technical understanding and problem-solving abilities
• Ability to work independently and as part of a team
• Comfortable working in a multicultural and dynamic environment
• Detail-oriented with strong analytical skills
• Previous experience in customer support, technical support, or content moderation is an advantage
• Able to handle sensitive or repetitive content professionally
• Flexible and adaptable mindset
• Motivated to relocate and build an international career

Employer offers

• Competitive salary package and performance bonuses
• Relocation bonus of €1,500 gross to support relocation and initial rental costs
• 21 days of company-provided accommodation upon arrival
• Support with finding long-term housing
• Paid training and continuous professional development
• International and multicultural working environment
• Career progression opportunities within the company
• Modern office facilities in Sofia
• Private health insurance and additional benefits
• Social events and team-building activities
• Full-time employment contract

About Sofia
Sofia is a vibrant and affordable European capital offering a unique combination of modern city life and rich cultural heritage. With excellent nightlife, beautiful mountain surroundings, low living costs, and a growing international community, Sofia is an ideal destination for professionals looking to start an international experience abroad.

Hard requirements

• French Speaker
• No long notice periods
• EU-Passport

Ideal profile

Norwegian speaker with experience in Customer Service or Content Moderation. Available ASAP.

Recruitment process

1. Conversation with Worldwiders recruitment
2. Interview with Telus recruiter
3. Test
4. Final Desicion

Candidate Data & Recruitment Consent

Before submitting your application, please be aware that the personal information and data you provide will be securely stored and used for recruitment purposes. This may include reviewing your application, assessing your qualifications, contacting you regarding this or other relevant job opportunities, and managing the recruitment process.

By submitting your application, you confirm that you have read and understood this notice and consent to your data being stored and processed for these recruitment purposes.

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